Contact information

Contact Policy

We value our customers and are here to help with any questions, concerns, or feedback you may have.

How to Reach Us

• Email: emails@hausfourteen.co.uk or customerservice@hausfourteen.co.uk

• Instagram: @hausfourteen — feel free to send us a direct message

• We aim to respond to all customer enquiries within 1–2 business days.

Customer Support Hours

• Monday to Friday: 9:00 AM – 5:00 PM (UK time)

• Closed on weekends and public holidays

Response Times

• We do our best to respond as quickly as possible. During busy periods, response times may be slightly longer, but we will always make sure your enquiry is answered.

What to Include in Your Message
To help us assist you efficiently, please include:

• Your order number (if applicable)

• Your full name

• A clear description of your enquiry

We look forward to assisting you and ensuring you have the best possible experience with our brand.